FAQs
This page provides answers to frequently asked questions regarding orders, payments, shipping, returns, and customer support at Noraveliaus.
1) How do I place an order?
Browse our collection, select the product you would like to purchase, and click “Add to Cart.”
When ready, proceed to checkout and enter your shipping and payment information. Once your payment is confirmed, your order will be processed.
2) What payment methods do you accept?
We accept secure online payments through the options displayed at checkout.
Available methods include major credit and debit cards, as well as other secure payment services supported by our platform.
3) When will my card be charged?
Your payment is authorized and charged at the time your order is placed.
Orders will not enter processing until payment has been successfully completed.
4) Do you charge sales tax?
Sales tax, if applicable, is calculated based on your shipping address and local regulations.
Any required taxes will be clearly shown at checkout before payment is finalized.
5) How long does order processing take?
Orders are typically prepared within 1–3 business days (excluding weekends and public holidays).
Processing time is separate from shipping transit time.
6) How long does shipping take?
Estimated delivery time:
Standard Shipping: 6–12 business days
Delivery timelines begin after your order has shipped and may vary depending on carrier conditions.
7) Do you ship internationally?
We currently ship within the United States.
International shipping availability depends on checkout options. If your country appears during checkout, shipping is available to that destination.
8) Can I change or cancel my order?
Orders may be canceled within 12 hours of placement, provided they have not yet entered processing.
If you need to make changes, please contact us as soon as possible at:
Once an order has shipped, it cannot be canceled.
9) What is your return policy?
We accept return requests within 30 days of delivery, subject to eligibility conditions.
For full details, please review our Return & Refund Policy page.
10) How will I receive my refund?
Approved refunds are issued to the original payment method used at checkout.
Processing typically takes 3–5 business days after inspection, though your financial institution may require additional time.
11) Do I need to create an account to order?
No account is required. You may complete your purchase as a guest.
12) How can I contact customer support?
If you need assistance, please contact us:
Noraveliaus
789 Sherman St, Unit 246
Denver, CO 80203
United States
Email: service@noraveliaus.com
Customer Support Hours: Monday–Friday
Response Time: 24–48 business hours